New Billing System. Yep!

Posted on September 26, 2007
Filed Under VistaPages Stuff |

Vistapages has seen great growth in 2007 and along with the great growth, we’ve been seeing some growing pains. One of the biggest issues we have here at Vistapages is our billing and the way it operates. We’re changing that!

In the past 4-5 months, we have been working on a proprietary billing system that will not only make things easier for our staff, but the customer as well. Here are a few changes that you’ll see with the new system:

  1. Centralized Login: A lot of customers have complained that it is quite difficult to remember all the passwords (service, support, billing, etc), so we’re combining everything into one. There will be one place to log into!
  2. Seperate Billing Contact: You’ll now be able to have a seperate billing contact along with a “contact” person for the account, instead of just the billing contact.
  3. Password Resets: You’ll be able to instantly reset your password and send it to the e-mail address on file, no more sending a ticket into support to get this done.
  4. Managing/Ordering Services: This will be all done from within your “Account Manager” to simplify the process of managing your services; ordering new, upgrading/downgrading, cancelling, etc. You will not have to contact sales or support to get this done, unless it is required by the actual service (some services need manual intervention).
  5. Better Customer Interface: We’ve noticed how confusing the billing interface looks to customers, the problem is, we didn’t make it! With our new system, it is being designed to be as easy to use as a microwave.

These are just some of the new features that will greatly improve your stay with Vistapages. Once the system, which is not named yet is released, you will continue to see modifications and add-ons placed on them to better your experience with Vistapages. We’re interested in hearing about what you would like to see, so reply to this blog post! We’ll take them into consideration!

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