New & Improved Customer Service Coming!

Posted on December 14, 2006
Filed Under VistaPages Stuff |

Yeah, I know… I’m excited too!

Another year has gone by here at VistaPages and we’re approaching almost 3 years of being online! I definately have to thank all of the customers for continuing to support us, without you, we wouldn’t be here today! Keep buying hosting from us, and I promise we will continue to work extra hard on providing the best service possible!

Everyday I hear suggestions coming in from customers, potential customers, employees, affiliates and even competitors (Yes, we’re friendly to one another) on how we can improve our customer service! I’ve been listening, and as the new year is approaching, I am starting to put together a newer, more user-friendly support center to help new customers and existing customers be able to find information that they need quicker. We will be:

1. Adding Flash-based Tutorials (Step by Step Movies) - This will show you how to use some of our control panel features in a step by step tutorial fashion, sort of like those “Video Professor” learning CD’s you see on TV. Sure the documentation is there, but what better way to learn something than to actually see it being done! Watch and learn!

2. More Knowledgebase Articles - We’ll be adding a lot more knowledgebase articles on most common issues/questions, quick fixes, tips, etc.

3. Tighter integration to our Online Support Community - We’ll be promoting the Support Forums a lot more to newer customers and inviting a lot of our existing customers. After all, other customers may be experiencing the same types of problems! Helping one another will add to the support experience; a living, breathing knowledgebase!

That’s not all. Communication is the key to success in any relationship, and we’re going to step it up a notch by communicating with our customers a LOT more! This blog is just one of the additions. Here are a couple of things that we’ll be launching:

1. VistapagesNOC.com Server Status/Updates - We’ll be providing a lot more information on what is going on with our servers and network. If there is a server down, you’ll know, and you’ll know why! We’ll also provide you with an estimated time of service restoration. Of course, we’ll always try to keep our 99.9% uptime and if you feel that we haven’t met our 99.9% uptime, shoot an e-mail to our billing team, and we’ll credit you a free month.

2. THIS BLOG !!! - What better way to communicate to our customers than to post on a blog. We’ll let you know what future plans are as a company, we’ll keep you up to speed with all events that arise and we’ll have a bit of fun! Not to mention, I will also be having one of my close friends, who’s been in the industry longer than I have provide some insight on the Industry! Let’s communicate; this is a start!

I’ve also been told that some customers think that we’re not doing anything to increase the level of customer service that we have. From what I see, we have some really good people working here and we get to every customer as fast as possible. We’re always aiming to be faster and better than we already are. I’ll invite those of you who doubted us to be the judge and if we’ve still failed you, let me know… I will see what I can do to satisfy your customer service requirements!

Thanks!

Kaumil Patel / President Vistapages.com

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2 Comments so far
  1. soundar December 15, 2006 2:19 pm

    glad that vistapages is doing good…keep up!

  2. Gay Decker January 16, 2007 1:08 pm

    Hello there

    Sorry to say that so far I have not received very good customer service from your company. I remain optomistic though! I have been trying to buy one of your plans for about 5 days. Could you please have someone contact me. I did have someone call me to ask me the best time to call me, but after I responded with this time, I never heard from him!

    Many thanks

    Gay Decker
    709 772 3076

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